Privacy Policy

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights. The Privacy Policy must be included on any website that collects any personal data from the user.

PERSONAL DATA PROTECTION

BALMOHK FASHION S.L.U informs users of its website www.balmohk.com through this Privacy Policy about the processing and protection of the personal data of users that may be collected through their browsing or contracting of services carried out on this portal. The use of this website by the user implies their acceptance of this Privacy Policy.

BALMOHK FASHION S.L.U adopts the necessary measures to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and in matters not provided for by it, by Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

Personal data of each user is collected and processed through the registration forms of this website or by sending an email, the processing of which is governed by this Privacy Policy. This data is necessary for the management and maintenance of some of the services provided by BALMOHK FASHION S.L.U.

DATA CONTROLLER

The controller of the personal data provided by the user when accessing and using the website is, in its capacity as owner, BALMOHK FASHION S.L.U with CIF B75655159, registered office at Calle Méndez Álvaro 55-61, 28045 Madrid, Spain, registered in the Mercantile Registry of Madrid, telephone 952 05 50 00 and email administrationsBMK@bestseller.com

BALMOHK FASHION S.L.U undertakes to apply the IT security measures provided for in the previously cited regulations, with the aim of preventing unauthorized access to or use of the data, its manipulation, deterioration, or loss.

DATA PROTECTION OFFICER

DPO details: LEGAL ADVISORS IN COMPLIANCE

Contact details: Ernest Abelló Contact method: legal@spaincompliance.com

DATA RETENTION PERIOD

BALMOHK FASHION S.L.U, as the data controller, undertakes to store and manage the personal data and information collected through this website with due confidentiality as long as the professional relationship continues and the data subject does not request its deletion, and where applicable, for a period not exceeding 5 years from the termination of the commercial relationship established between the user and BALMOHK FASHION S.L.U. However, the data controller may retain the data, duly blocked, to address possible administrative or jurisdictional liabilities.

PURPOSES OF DATA PROCESSING

Technical operations, management, and procedures, both automated and non-automated, that allow the collection, storage, modification, transfer, and other actions on personal data, constitute personal data processing.

At BALMOHK FASHION S.L.U, we process the personal data that the user provides us through our website, contact forms, purchase or subscription processes, for the following purposes:

· Manage the commercial relationship: Includes the processing of orders, returns, customer service, invoicing, and tracking of purchases made.

· User account management: Allows the customer to access their purchase history, save favorite products, manage their personal data and preferences.

· Commercial communication: Sending information about promotions, new arrivals, discounts, and events related to our products, provided that the user has given their express consent.

· Handling inquiries: Responding to requests, questions, or complaints that the user sends through the enabled channels.

· Improving the user experience: Analyzing browsing and purchasing habits to offer personalized content and improve the quality of the service.

The fields marked as mandatory in the forms must be completed so that BALMOHK FASHION S.L.U can fulfill the mentioned purposes. Otherwise, it will not be possible to properly manage the user's request.

The user may expressly consent to receive commercial communications through a clear affirmative action (such as checking a box). Likewise, they may object to the sending of such communications at any time by sending an email to the address indicated above.

 

LEGAL BASIS FOR DATA PROCESSING

The processing of the personal data provided by the user is carried out in accordance with the following legal bases that legitimize such processing:

1. Contractual relationship: The processing is necessary for the execution of a contract for the sale of fashion products offered by BALMOHK FASHION S.L.U, as well as for the management of orders, returns, customer service, and any other action derived from the commercial relationship. To carry out this relationship, the data subject is obliged to provide their personal data.

2. Express consent: In those cases where there is no direct contractual relationship, the processing is based on the free, specific, informed, and unambiguous consent of the user. This consent is obtained through a clear affirmative action, such as checking a box in the contact forms, subscribing to newsletters, creating user accounts, or accepting cookies.

3. Compliance with legal obligations: Some processing may be necessary to comply with legal obligations applicable to BALMOHK FASHION S.L.U, such as those derived from tax, accounting, or consumer protection regulations.

In the event that the user does not provide the required data or if they are incorrect or inaccurate, it will not be possible to address their request or formalize the commercial relationship, and BALMOHK FASHION S.L.U will be exempt from any liability arising from the impossibility of executing the contract or from the consequences of the erroneous information provided

DATA COMMUNICATION

The user may at any time, under the terms established in current legislation, exercise the rights of access, rectification, or deletion of data, request that the processing be limited, object to it, request the portability of their data, as well as revoke the consent provided, rights recognized in the aforementioned (EU) Regulation. The exercise of these rights can be carried out by the user themselves by contacting the Data Protection Officer of BALMOHK FASHION S.L.U by sending an email to the following address legal@spaincompliance.com indicating which right they wish to exercise.

For the effective exercise of these rights, the user must verify their identity by any of the following means;

· Registered email address

· Send your request from the address you have registered with the service. This automatically verifies your identity.

· Electronic identification

· Use your digital certificate (FNMT), DNIe, or Cl@ve to officially sign and send your request.

· DNI, front side, masking all data except the first and last names.

In all cases, once your identity has been verified, we will address your request without unnecessary steps or additional forms, and we will inform you clearly and quickly about the status of your request.

Likewise, the user may file a complaint with the Spanish Data Protection Agency (the competent Supervisory Authority in this matter), especially when they have not obtained satisfaction in the exercise of their rights, by sending a written communication to C/Jorge Juan, N.º 6, 28001 - Madrid, or through the website: https://www.agpd.es

Updated 29/08/2025