Privacy Policy

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, a Privacy Policy must be included on a website when it collects any personal data from the user.

PROTECTION OF PERSONAL DATA

BALMOHK FASHION SLU informs users of its website www.balmohk.com through this Privacy Policy about the processing and protection of personal data that may be collected through browsing or contracting services on this portal. By using this website, you constitute acceptance of this Privacy Policy.

BALMOHK FASHION SLU adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and in any matter not provided for in this by Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

Through the registration forms on this website or by sending emails, each user's personal data is collected and processed, the processing of which is governed by this Privacy Policy. This data is necessary for the management and maintenance of some of the services provided by BALMOHK FASHION SLU.

CONTROLLER OF PERSONAL DATA

The person responsible for the processing of personal data that the user provides when accessing and using the website is, as owner, BALMOHK FASHION SLU with CIF B75655159, registered office at Calle Méndez Álvaro 55-61, 28045 Madrid, Spain, registered in the Mercantile Registry of Madrid, telephone 952 05 50 00 and email adminitrationBMK@bestseller.com .

BALMOHK FASHION SLU undertakes to implement the IT security measures provided for in the aforementioned regulations, with the aim of preventing improper access to or use of data, its manipulation, deterioration, or loss.

DATA PROTECTION OFFICER

Data from the DPD: LEGAL ADVISORS IN COMPLIANCE

Contact information: Ernest Abelló Contact information: legal@universecompliance.com

DATA STORAGE DURATION

BALMOHK FASHION SLU, as the data controller, undertakes to store and manage the personal data and information collected through this website with due confidentiality as long as the professional relationship that has arisen is maintained and the interested party does not request its deletion, and where appropriate, for a period not exceeding 5 years, counting from the end of the commercial relationship established between the user and BALMOHK FASHION SLU. However, the data controller may retain the data, duly blocked, to meet possible administrative or jurisdictional responsibilities.

PURPOSES OF DATA PROCESSING

Operations, procedures, and technical processes, both automated and non-automated, that allow the collection, storage, modification, transfer, and other actions on personal data constitute the processing of personal data.

At BALMOHK FASHION SLU, we process the personal data that you provide to us through our website, contact forms, purchase, or subscription processes for the following purposes:

· Manage the business relationship: This includes order processing, returns, customer service, invoicing, and tracking purchases.

· User account management: Allows customers to access their purchase history, save favorite products, and manage their personal data and preferences.

· Commercial communications: Sending information about promotions, news, discounts, and events related to our products, provided the user has given their express consent.

· Handling inquiries: Respond to requests, questions, or complaints submitted by the user through the enabled channels.

· Improved user experience: Analyzing browsing and purchasing habits to offer personalized content and improve service quality.

Fields marked as mandatory in the forms must be completed so that BALMOHK FASHION SLU can fulfill the aforementioned purposes. Otherwise, it will not be possible to properly process the user's request.

The user may expressly consent to receive commercial communications by taking a clear affirmative action (such as checking a box). Users may also opt out of receiving such communications at any time by sending an email to the address indicated above.

LEGITIMATION FOR DATA PROCESSING

The processing of the personal data provided by the user is carried out in accordance with the following legal bases that legitimize such processing:

1. Contractual relationship: Processing is necessary for the execution of a contract for the sale of fashion products offered by BALMOHK FASHION SLU, as well as for order management, returns, customer service, and any other action arising from the business relationship. In order to carry out this relationship, the data subject is required to provide their personal data.

2. Express consent: In cases where there is no direct contractual relationship, processing is based on the user's free, specific, informed, and unequivocal consent. This consent is obtained through a clear affirmative action, such as checking a box on contact forms, subscribing to newsletters, creating user accounts, or accepting cookies.

3. Compliance with legal obligations: Some processing may be necessary to comply with legal obligations applicable to BALMOHK FASHION SLU, such as those arising from tax, accounting, or consumer protection regulations.

In the event that the user does not provide the required data or if the data is incorrect or inaccurate, it will not be possible to process your request or formalize the commercial relationship, and BALMOHK FASHION SLU will be exonerated from any liability arising from the impossibility of executing the contract or the consequences of the erroneous information provided.

DATA COMMUNICATION

The user may exercise at any time, under the terms established by current legislation, their rights to access, rectify, or delete data, request restriction of processing, object to processing, request data portability, and revoke their consent, all of which are rights recognized in the aforementioned Regulation (EU). The user may exercise these rights by contacting the Data Protection Officer of BALMOHK FASHION SLU by sending an email to the following address: legal@spaincompliance.com , indicating which right they wish to exercise.

To effectively exercise these rights, the user must prove his or her identity by any of these means;

· Registered email

Send your request from the address you have registered with the service. This automatically verifies your identity.

· Electronic identification

Use your digital certificate (FNMT), DNIe, or Cl@ve to officially sign and submit your request.

· DNI, front, masking all data except first and last name.

In all cases, once your identity has been verified, we will process your rights request without unnecessary steps or additional forms, and we will inform you clearly and promptly of the status of your request.

Likewise, the user may file a complaint with the Spanish Data Protection Agency (the competent Control Authority in this matter), especially when they have not obtained satisfaction in the exercise of their rights, by writing to the same, C/Jorge Juan, No. 6, 28001 - Madrid, or through the website: https://www.agpd.es

Updated 08/29/2025